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BCT.tech ยท Concept Workflow
Outbound MailConcept workflow

Contacts -> AI -> Print queue

Contact Database + Lob Letter Runs

Pull contacts from a database, clean the records, merge letter templates, and send print-ready batches to Lob when email is not the best channel.

DatabaseLob APIAudit trail

Clean incomplete records before bad addresses or mismatched names reach the print queue.

Merge templates automatically so staff are not rebuilding the same letters each cycle.

Keep a clear batch history for what was queued, sent, held, or returned.

Visual workflow map

See how the work actually moves

Source material enters on the left, the AI agent works in the middle, destinations sit on the right, and human checkpoints stay visible underneath.

What comes in
CRM or contact database
Contacts
AI agent layer

Contacts -> AI -> Print queue

Pull contacts from a database, clean the records, merge letter templates, and send print-ready batches to Lob when email is not the best channel.

Record cleanupMerge fieldsQA checks
Where it lands
Physical letters via Lob
Print queue
01 Intake

Pull the contact segment or mailing list from your CRM or database.

02 AI read

Normalize names, addresses, merge fields, and exclusion rules before production.

03 Route

Generate print-ready letters with QA flags for anything missing or suspicious.

04 Review

Review records with address confidence issues or missing merge data.

Human checkpoints
Review records with address confidence issues or missing merge data.
Approve the final send batch before physical mail is released.
Monitor returned-mail exceptions and feed those corrections back into the database.
Typical flow

How the system usually moves

01

Pull the contact segment or mailing list from your CRM or database.

02

Normalize names, addresses, merge fields, and exclusion rules before production.

03

Generate print-ready letters with QA flags for anything missing or suspicious.

04

Send the approved batch to Lob and log the mailing event back into the source system.

Human review

Where people should stay in the loop

Review records with address confidence issues or missing merge data.

Approve the final send batch before physical mail is released.

Monitor returned-mail exceptions and feed those corrections back into the database.

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